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Returns

Our return policy is effective for a duration of 30 days. If the 30-day period has elapsed since the date of your purchase, we regret to inform you that we are unable to provide a refund or exchange for your item. To qualify for a return, the product must remain unused and be in the same condition as when it was originally received. Additionally, it is essential that the item is returned in its original packaging. 

However, we pride ourselves on being understanding and accommodating. If you find yourself needing to return an item after the stipulated time frame, we encourage you to reach out to us via email. We are open to discussing your situation and may be able to find a mutually agreeable solution that addresses your needs. 

Our goal is to ensure customer satisfaction, and we recognise that circumstances can vary. Therefore, we invite you to communicate with us regarding any return requests that fall outside the standard policy. We are committed to working with you to explore potential options that may be available, as we value your business and aim to provide a positive experience. 

Refunds (if applicable)

Upon the receipt and examination of your returned item, you will receive an email notification confirming that we have successfully received your return. This communication will also inform you regarding the status of your refund request, indicating whether it has been approved or denied.  

In the event that your refund is approved, we will initiate the processing of your refund promptly. A credit will be automatically issued to your credit card or the original payment method used for the transaction. This process typically takes a few days to complete, depending on your financial institution's policies.  We appreciate your understanding and patience during this process. 

Should you have any further inquiries or require additional assistance, please do not hesitate to reach out to our customer service team, who will be more than happy to assist you. 

Late or missing refunds (if applicable)

If you have not yet received your refund, it is advisable to first verify your bank account once more. This step is crucial as it ensures that the refund has not been processed without your immediate awareness. Following this, it is recommended to reach out to your credit card provider, as there may be a delay in the official posting of your refund to your account.  

It is advisable to reach out to your bank for further assistance. The processing time for refunds can differ significantly among various financial institutions, and understanding this timeline is essential. By initiating contact with your bank, you will be able to uncover any possible delays or complications that might be hindering the posting of your refund. 

Should you have followed the necessary procedures and still have not received your refund, we recommend that you contact us directly at murrayriverpilot@outlook.com. We are prepared to help you address this issue and work towards ensuring that your refund is processed promptly and efficiently.

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)

We will only facilitate replacements for items that are found to be defective or have sustained damage during the shipping or postage process.  

Exchanges are permitted solely for the same item. To initiate this process, please contact us via email at murrayriverpilot@outlook.com and send the item to the following address: PO Box 82, Morgan SA 5320.